Services

What is the difference between an entity and a service?

A service must be governed by a workflow, whereas an entity can exist without a workflow. Requests made through the service appear in "My Requests" for the authenticated user. The service includes an inbox section where pending requests assigned to you as the step owner appear, requiring specific actions.

Can I stop services at any time?

Yes, you can deactivate and reactivate them whenever you want.

Can I customize services for specific users?

Yes, you can customize services using special permissions and targeting specific audiences.

Can I create service views?

Yes, you can create service views like any regular entity.

What is service categorization and how can it be customized?

Service categorization allows sorting and organizing services by section or task, such as general services and HR services, etc. Categories can be added and modified through the main "Service Categories" list.

Can a service be linked to other services?

Yes, services can be linked to other services by enabling relationships between them and through reactions.