Building a Query

To build a query, follow these steps:

For more information about queries, you can refer to Queries.

1. Open the "Support Tickets" entity and go to the "Queries" window.
2. Click on the "+" sign to add a new query.

• A popup window appears where you fill in the query information, the query will be based on "Ticket Status".
• Field Type: Select the "Ticket Status" field from the entry fields.
• Operation Field: Choose the value "Equals".
• Source Field: Select "Variable".
• Variable Field: Choose the value "Ticket Status" from the entry fields.
• Click the "Save" button, and a popup window will appear to name the query. Name it "Ticket Classification".
• Click the "Save" button to save the query.