Building a Ticket Request View

To build views or interfaces, you need to access the "Support Tickets" entity and follow these steps: For more information about views, you can refer to Views.

1. Building the "Request Ticket" View

• Access the "Support Tickets" entity.
• Click on the "Views" tab.
• Click on the + sign next to the "New View" button on the far right to add a new view.

• The "View Information" page appears.
• Fill in the page with the information of the view you want to build.
  • Name (Mandatory): Enter the name of the view in both Arabic and English, which will be "Request Ticket".
  • Entity (Mandatory): This field will be automatically filled with the name of the entity, which will be "Support Tickets".
  • Icon (Optional): Select an icon that represents the view, here we will choose "megaphone".
  • Data Source (Mandatory): Select the inputs or query on which the view will be based, here we will choose "inputs".
  • Fields (Mandatory): Specify the fields of the view, here we will select the following fields (Ticket Number, Ticket Title, Ticket Description, Ticket Opening Date, Service Rating).
• Enable the "Pin to Sidebar" button so the view appears in the platform's sidebar.

Access Permissions Section:

This section contains several fields:

• Enable the "Verified" button without specifying who can use it exactly, as it can be used by employees and customers.

Display Ticket List Section:

Enable the "Display Ticket List" button to display a list of entries according to several formats that can be specified in this section:

• Specify the view type as "Table" and the default value.
• Columns of Fields (Mandatory): Specify the fields you want to display in the view list, which are (Ticket Number, Ticket Title, Ticket Description, Ticket Opening Date, Service Rating).
• Do not specify other view formats if not needed.

• Enable "Allow Search" and "Allow Filters" to enable searching or filtering.
• Leave the "Display Dashboard" button disabled for now.
• Enable the "Display Ticket Information" button.
• Several fields will appear after enabling it, including:
  • Specify the fields you want to display in the ticket information, which are (Ticket Number, Ticket Title, Ticket Description, Ticket Opening Date, Service Rating).

• Enable the "Show Discussion" button and select all options within it.
• Enable the "Display Entry History" button and enable the first two options within it (Display Modifications, Display Who Made Modifications).

• Leave "Display Relationships" disabled as it is not needed here.
• Enable the "Allow Adding New Tickets" button, and several fields will appear after enabling it:
  • Specify the fields that can be added, which are (Ticket Number, Ticket Title, Ticket Description, Ticket Opening Date, Service Rating).
  • After saving: Choose "Return to Entry Details View" to specify where to navigate after saving the entry.
• Enable the "Allow Editing Tickets" button and select the same options as for adding.

• Click the "Finish" button at the top left of the view page.

• A popup will appear, click "Save Changes" to save the changes made to the view.
• Click the "Publish" button to make the view accessible to users.

2. Building the Incoming Requests View

Follow the same steps as above.

• Here, we select the users (employee, responsible manager).